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Lead Time
The time interval between the initiation and completion of a process, such as the period from ordering to receiving a product.
Customer Equity Ratio
A metric that measures the total value of a company's customer relationships, estimating future revenue and profitability from its customer base.
CRM Program
A strategic approach that combines customer relationship management practices, policies, and technologies to manage and analyze customer interactions and data.
Calculating Value
The process of determining the worth or significance of an item, service, or action.
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