A Scroll Bar Contains Scroll Arrows and a Scroll Box

question 97

True/False

A scroll bar contains scroll arrows and a scroll box that enable you to view areas that currently cannot be seen.

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Definitions:

Zone of Indifference

A concept in organizational behavior referring to the range of directives that employees are willing to accept without resistance.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery before their satisfaction is affected.

Request

An act of asking formally or politely for something.

Legitimate Power

Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target.