On the Works Cited Page, List Works by Each Author's

question 75

Multiple Choice

On the works cited page, list works by each author's last name, as shown in the accompanying figure, or, if the author's name is not available, by the _____.

• A)title of the source
• B)publisher
• C)date of the source
• D)MLA citation number

---

Definitions:

External Environment

All external factors and forces that can affect an organization's performance, including economic, social, political, and technological aspects.

Competitive Advantage

The attributes or conditions that allow an organization to outperform its competitors.

Cost Efficiency

The effectiveness of an organization's ability to produce output at the lowest possible cost while maintaining quality.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.