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Negative Message
Communication that conveys bad news, rejection, or a pessimistic outlook, requiring careful wording to reduce impact.
Good Will
A favorable attitude or disposition towards someone or something, often reflected in a company's value as a non-tangible asset.
Refusing Claims
The act of rejecting or denying a request or demand, especially in contexts of insurance or customer service, based on certain criteria or evidence.
Indirect Approach
A method that is not straightforward, often using suggestions or implications rather than direct statements or actions.
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