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COGNITIVE ASSESSMENT Which of the following does your financial service institution use to secure the transactions you make using their phone banking service?
Valid Measures
Metrics or standards used in research that are accepted as accurate and reliable for assessing or quantifying a specific variable or outcome.
Dissimilar Measures
Different methods or instruments used in research to assess or evaluate various outcomes.
Precise Wording
The careful and exact choice of words to ensure clarity and specificity in communication or research instruments.
Likert-Format Questions
Survey questions that allow respondents to indicate their level of agreement with a statement on a scale, typically from "strongly agree" to "strongly disagree".
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