Select the Letter of the Word in the Sentence That

question 21

Multiple Choice

Select the letter of the word in the sentence that is a look-alike/sound-alike error. Jingling the lose change in his pockets, Jim said, "So who's going to treat me to the movies?"

• A) lose
• B) who's
• C) to

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Definitions:

TQM

Total Quality Management; a comprehensive approach focused on continuous improvement in all aspects of an organization through quality control, customer focus, and employee involvement.

Zero Defects

A quality management philosophy that aims for the minimization and elimination of defects in manufacturing processes and products.

Deming

Refers to W. Edwards Deming, an American engineer and statistician known for his work in quality management and his influential ideas in improving business processes.