A Retail Store Worker Reciting a Script When Interacting with Customers

question 115

Multiple Choice

A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?

• A)priority on quality
• B)efficiency
• C)calculability
• D)predictability

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Definitions:

Property, Plant, Equipment

Long-term tangible assets used in the operation of a business and not intended for resale.

Operating Activities

Operating activities relate to the primary business activities of a company, such as production, distribution, and marketing, which generate revenue and expenses reflected in the income statement.

Cost of Goods Sold

The direct costs attributable to the production of the goods sold by a company, including material, labor, and overhead costs.

Comparative Balance

A financial statement that presents the financial position of a company at two or more different points in time, for the purpose of evaluating financial health and performance.