A Retail Store Worker Reciting a Script When Interacting with Customers

question 115

Multiple Choice

A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?

• A)priority on quality
• B)efficiency
• C)calculability
• D)predictability

Evaluate the role of conflict and communication in team effectiveness.

Understand the concept and components of team empowerment.

Grasp the importance of team problem-solving and how it compares to individual problem solving.

Recognize the significance of friendship and task groups in achieving organizational goals.

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Definitions:

Divergence Curve

A term possibly related to analyzing differences in data trends or performance, but not a widely recognized key term in a specific context without further specification. NO.

External Opportunities

Circumstances or factors outside an organization that it can exploit to achieve its strategic goals.

Turnaround Strategy

A plan aimed at recovering a company from a period of poor performance and financial health to positive growth and profitability.

Internal Weaknesses

Limitations or deficiencies within an organization that hinder its effectiveness or its ability to compete in the market.