A Retail Store Worker Reciting a Script When Interacting with Customers

question 127

Multiple Choice

A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?

• A)Priority on quality
• B)Efficiency
• C)Calculability
• D)Predictability

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Definitions:

Method

A systematic way of doing something, often involving a detailed series of steps or procedures.

Pathogens

Microorganisms that cause disease in humans and other living hosts.

Immunity

The body's ability to resist or eliminate potentially harmful foreign materials or abnormal cells, including pathogens and cancer cells.

Disease

A disorder of structure or function in a human, animal, or plant, especially one that produces specific signs or symptoms or that affects a specific location and is not simply a direct result of physical injury.