Talk About: -The House of Orange

question 25

Essay

Talk about:
-the house of Orange

Recognize ethical considerations in business communication, especially in conveying negative news.

Apply positive phrasing and empathy to soften the impact of bad news.

Know the components of an effective bad-news message, including buffers, reasons, explanations, and closing statements.

Understand the role of audience analysis in preparing and delivering bad news messages.

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Definitions:

Original Stimulus

The initial factor or event that triggers a response or reaction in a behavioral, emotional, or cognitive context.

External Causes

Involves factors or circumstances outside an individual or system that impact outcomes or situations.

Internal Causes

Factors within a person, such as beliefs, desires, or personality traits, that explain their behaviors and decisions.

Law of Contingent Reinforcement

The Law of Contingent Reinforcement posits that the effectiveness of reinforcement (such as rewards or punishments) is dependent on its being administered contingent upon the occurrence of the behavior it is meant to encourage or discourage.