The FICO Credit Scoring System Assigns Points According To

question 9

Multiple Choice

The FICO credit scoring system assigns points according to:

• A) amounts owed.
• B) marital status.
• C) employment history.
• D) salary.
• E) where you live.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

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Definitions:

Abstract Image

An artistic representation that does not attempt to portray an accurate depiction of visual reality, instead using shapes, colors, and textures in a non-literal manner.

Mental Pictures

are the images or visual representations formed in the mind, often used in memory or imaginative processes.

Reality

The state of things as they actually exist, as opposed to an idealistic or notional idea of them.

Peplau's Model

A theory in nursing that highlights the interpersonal relationship between the nurse and the patient to facilitate healing.