Service Advisors Are Being Discussed

question 66

Multiple Choice

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

• A)A only
• B)B only
• C)both A and B
• D)neither A nor B

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Definitions:

White Northerners

Individuals from the northern United States, typically associated with specific historical, cultural, or political contexts.

Civil War

A major conflict within a country or between factions within a country, often characterized by a struggle for power, territory, or ideological change.

Thirteenth Amendment

An amendment to the U.S. Constitution, adopted in 1865, that abolished slavery and involuntary servitude, except as punishment for a crime.

Abolishing Slavery

The act or process of ending the practice of enslaving human beings, legally and culturally, often associated with historical movements and legislation.