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Two technicians are discussing an OBD II vehicle that has a flashing check engine light. Technician A says there is problem with the engine lubrication or cooling system and the vehicle must not be driven, otherwise serious engine damage will occur. Technician B says there is a severe ignition misfire and the driver should reduce speed and engine load and have the vehicle serviced as soon as possible. Who is correct?
Assumptions
Beliefs or ideas taken for granted without proof, often forming the basis for decision-making and reasoning.
Neutral Buffer
An unbiased or impartial intermediary area or substance that mitigates the effects of extremes or facilitates the resolution of conflicts.
Direct Format
A communication style that is straightforward and clear, minimizing misunderstanding by stating information explicitly.
Delivering Bad News
The process of communicating unfavorable or disappointing information to someone in a sensitive and thoughtful manner.
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