Technician a Says If the Plated Surface of a Steel

question 64

Multiple Choice

Technician A says if the plated surface of a steel piston is worn, pitted, scored, or corroded, it can be lightly filed with a mill file then polished with emery cloth. Technician B says if there are any cracks, chips, or gouges in a phenolic piston, it must be replaced. Who is correct?

• A)A only
• B)B only
• C)both A and B
• D)neither A nor B

Identify factors that contribute to employee turnover intentions.

Recognize the relationship between job satisfaction, organizational commitment, and turnover.

Describe the impact of job satisfaction on customer satisfaction and organizational profitability.

Understand the concept of organizational citizenship behavior and its relevance to job performance.

---

Definitions:

Black Death

The devastating global epidemic of bubonic plague that struck Europe and Asia in the mid-14th century, killing a large percentage of the population.

Maximum Average Human Life Span

The highest average length of time that a human being is expected to live, based on statistical measures.

Wealthy

Possessing a substantial amount of money, resources, or assets; being rich or affluent.