When a Business Employs an Outside Company to Handle All

question 147

Multiple Choice

When a business employs an outside company to handle all customer correspondence and phone calls, the business is ______ its customer service department.

• A) multitasking
• B) shrinking
• C) outsourcing
• D) branding

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Definitions:

Conflict Resolution

The process of resolving disputes or conflicts through communication, negotiation, or other means.

One Side

Typically refers to considering or taking into account only one aspect or perspective of a situation or argument, often leading to a biased or incomplete understanding.

Managing Conflict

The process of identifying and handling disputes in a rational, balanced, and effective way.

Ideas Conflict

A situation where different concepts, theories, or beliefs are in opposition to each other.