When a Business Employs an Outside Company to Handle All

question 147

Multiple Choice

When a business employs an outside company to handle all customer correspondence and phone calls, the business is ______ its customer service department.

• A) multitasking
• B) shrinking
• C) outsourcing
• D) branding

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Definitions:

Labour Market

The supply and demand dynamics of available work and workers within an economy, often influenced by factors such as skills, wages, and employment laws.

Collective Bargaining

The process through which employers and labor unions negotiate contracts that determine conditions of employment, including wages, hours, and workplace policies.

Public Sector

The portion of the economy composed of government services and public enterprises.

Pay Increases

Adjustments made to an employee's base salary to reflect changes in performance, market conditions, or cost of living.