Examlex
A test designed to measure intelligence without the influence of a person's cultural background, verbal skills, or educational level is referred to as a(n)__________ test.
RATER
A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Service-Quality Dimension
Various aspects through which the quality of service can be assessed, including tangibility, reliability, responsiveness, assurance, and empathy.
Empathy
The ability to understand and share the feelings of another, essential for effective communication and relationship-building.
Product Quality
The standard of a product as measured against similar products; it encompasses attributes such as durability, reliability, and performance.
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