When Carla Instructs New Employees on Handling Customer Complaints, She

question 180

Multiple Choice

When Carla instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Carla has effective ______ skills.

• A) conceptual
• B) visionary
• C) intuitive
• D) human

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Definitions:

Clutch Size

The number of eggs laid or offspring produced by an animal, particularly birds, at one time or during one breeding session.

Directional Selection

is a type of natural selection that favors one extreme phenotype over others, causing a shift in allele frequency over time.

Genetic Drift

A mechanism of evolution that results in random changes in the frequency of alleles within a population over time.

Allele Frequencies

The proportion of different alleles of the same gene within a given population.