As a Manager, You Believe That a Happy Worker Is

question 370

Multiple Choice

As a manager, you believe that a happy worker is a productive worker, so you try to maintain good morale and labor relations. You are most concerned with

• A)work efficiency.
• B)psychological efficiency.
• C)scientific management.
• D)time-and-motion studies.

---

Definitions:

High-quality Customer Service

The act of providing exceptional service to customers, ensuring their satisfaction and loyalty.

Cornerstones

Fundamental principles or elements on which something is based or constructed.

Customer Service

The provision of service to customers before, during, and after a purchase to enhance their satisfaction and experience.

Emotional Trap

A situation where one's emotions control their actions or decision-making, leading to potentially negative outcomes.