One Way to Stem Complaints at the Source Is to Provide

question 15

Multiple Choice

One way to stem complaints at the source is to provide ____.

• A)sales promotion
• B)publicity
• C)satisfaction surveys
• D)public relations
• E)complaint forms

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Definitions:

Tabula Rasa

A theory that individuals are born without built-in mental content, and therefore all knowledge comes from experience or perception.

Blank Slate

The theory that individuals are born without built-in mental content, and all knowledge comes from experience or perception.

Specific Knowledge

Knowledge that is detailed, specialized, and particular to a specific field or subject matter.

Hobbes

Refers to Thomas Hobbes, a 17th-century English philosopher known for his political theories, notably the concept of social contract.