Which of the Following Components of a Customer Journey Map

question 41

Multiple Choice

Which of the following components of a customer journey map are essential?

• A) Processes, needs, and perceptions
• B) Processes, critical moments, and opportunities
• C) Critical customer metrics, critical moments, and ownership of key points
• D) Critical moments, needs, and perceptions
• E) Processes, needs, and opportunities

---

Definitions:

Materials Price Variance

A measure of the difference between the actual cost of materials and the standard cost, multiplied by the actual quantity of materials used.

January

January is the first month of the year in the Gregorian and Julian calendars, characterized by cold weather in the northern hemisphere and warm weather in the southern hemisphere.

Materials Quantity Variance

The difference between the actual quantity of materials used in production and the standard quantity expected to be used, multiplied by the standard cost per unit.

September

The ninth month of the year in the Gregorian calendar.