Service and Support Are More Important in E-Commerce Than in Traditional

question 43

Multiple Choice

Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.

• A)do not have a physical location to help maintain current customers
• B)focus only on attracting new customers
• C)do not continue business with unsatisfied customers
• D)rarely cut out the middleman in the link between suppliers and consumers

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Definitions:

Imports

The act of bringing goods or services into a country from abroad for sale.

Fiscal Policy

A government's strategy in managing its taxes and spending to influence the nation's economy.

Nondiscretionary

Relating to expenditure or investment decisions bound by specific rules or criteria, not subject to personal judgment or preference.

Political Negotiations

The process whereby representatives of groups or states with differing interests meet to discuss and attempt to resolve conflicts by reaching agreements.