Service and Support Are More Important in E-Commerce Than in Traditional

question 43

Multiple Choice

Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.

• A)do not have a physical location to help maintain current customers
• B)focus only on attracting new customers
• C)do not continue business with unsatisfied customers
• D)rarely cut out the middleman in the link between suppliers and consumers

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Definitions:

Triglyceride Levels

Triglyceride Levels indicate the amount of triglycerides present in the blood, a type of fat that, in high levels, can increase the risk of heart disease.

Standard Deviation

A method for estimating the scatter or disparity among a set of numerical values.

Wilcoxon Signed Rank Test

A non-parametric statistical test used to compare two related samples or repeated measurements on a single sample to assess differences.

Observations

These are the individual pieces of data or measurements collected during a study or experiment.