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Which concept, introduced by Michael Porter, consists of a series of activities designed to meet business needs by adding cost in each phase of the e-commerce process?
Anxiety
A sensation of apprehension, tension, or discomfort, often in anticipation of an upcoming event or regarding a situation whose outcome is not yet known.
Impulse Gratification
The immediate fulfillment of desires or impulses without consideration for the long-term consequences.
Rationalisation
A defense mechanism in psychology where controversial behaviors or feelings are justified and explained in a seemingly rational or logical manner to avoid the true explanation.
Repression
A defense mechanism where distressing thoughts, memories, or feelings are unconsciously blocked from conscious awareness.
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