In a Customer Relationship Management (CRM)system, Which Is Effective in Tracking

question 52

Multiple Choice

In a customer relationship management (CRM) system, which is effective in tracking and analyzing customers' buying patterns?

• A)Web portals
• B)Data-mining tools
• C)Extranets
• D)Firewall networks

---

Definitions:

Contemplating Actions

The process of thinking about and planning potential steps or measures to be taken.

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires.

Etiology Problems

Refers to the study of causation or origination of problems, particularly in the context of psychological or medical conditions.

Awareness Steps

The stages or measures taken to increase knowledge or consciousness about a particular topic or issue.