Which Technique Is Used to Improve Customer Relationship Management (CRM)systems

question 28

Multiple Choice

Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

• A)Sales automation
• B)Collaborative filtering
• C)Order processing
• D)Knowledge management

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Definitions:

Gross Accounts Receivable

The total amount owed to a company by its customers before deducting any allowance for doubtful accounts.

Accrual Accounting

A financial recording approach in which earnings and expenditures are documented upon being accrued, without considering the timing of the associated cash movements.

Sell Receivables

The process of selling a company's accounts receivable to a third party at a discount in order to obtain immediate cash.

Ending Balance Sheet

A financial statement showing a company's assets, liabilities, and equity at the final moments of an accounting period.