Which Feature of a Customer Relationship Management (CRM)application Assists with Tasks

question 26

Multiple Choice

Which feature of a customer relationship management (CRM) application assists with tasks such as controlling inventory and processing orders?

• A)Salesforce automation
• B)Web-based CRM
• C)Survey management
• D)Automated customer service

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Definitions:

Close Female Friend

A female individual with whom one shares a deep bond of friendship, characterized by trust, loyalty, and mutual support.

Gestural Communication

The use of body movements, such as gestures, to convey messages or emotions without verbal communication.

Miscommunication

The failure to convey or understand a message correctly between parties, which can lead to confusion, misunderstandings, and sometimes conflict.

Kraut and Johnston

Researchers known for their studies in social psychology, particularly in the context of human interactions and the effects of computer-mediated communication.