In the Context of Customer Relationship Management (CRM), _____ Requires

question 19

Multiple Choice

In the context of customer relationship management (CRM) , _____ requires gathering a lot of information about customers' preferences and shopping patterns.

• A)idealization
• B)localization
• C)personalization
• D)visualization

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Definitions:

Cultural Studies

An interdisciplinary field of research focusing on understanding cultural norms, practices, and phenomena.

Active Participants

Individuals who actively engage or contribute to a particular process, event, or activity, often influencing outcomes through their involvement and actions.

Internet Penetration

Internet penetration refers to the percentage of a population that has access to the internet, indicating the level of digital connectivity of a community or country.

Online Piracy

Is the term used by Internet service providers and online distributors of movies, music, and books to describe the downloading of copyright material without paying for it.