Which Technique Is Used to Improve Customer Relationship Management (CRM)systems

question 28

Multiple Choice

Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

• A)Sales automation
• B)Collaborative filtering
• C)Order processing
• D)Knowledge management

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Definitions:

Anticipated Outcomes

Expected results or consequences of an action or decision.

RFID Technology

Radio Frequency Identification technology, a system that uses electromagnetic fields to automatically identify and track tags attached to objects.

Five Rights Medication Verification System

A safety protocol in healthcare ensuring medication is given accurately, covering the right patient, drug, dose, route, and time.

Nurses

Healthcare professionals primarily responsible for patient care, including medical support and health education, within a variety of settings.