In the Context of Customer Relationship Management, _____ Assists with Tasks

question 119

Multiple Choice

In the context of customer relationship management, _____ assists with tasks such as tracking customer interactions and analyzing sales forecasts.

• A)salesforce automation
• B)eCRM
• C)survey management
• D)automated customer service

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Definitions:

Market

A forum where buyers and sellers come together to exchange goods, services, or information.

Goods and Services

Goods and services encompass all the physical items and intangible benefits that are produced and consumed to satisfy human wants and needs.

Factors of Production

Factors of production are the inputs used in the production of goods or services in the attempt to make an economic profit, including labor, capital, land, and entrepreneurship.

Circular-Flow Model

The circular-flow model is an economic diagram that illustrates how households and firms interact through markets for products and resources, depicting the continuous flow of money and resources.