In the Context of Customer Relationship Management, _____ Is Used

question 115

Multiple Choice

In the context of customer relationship management, _____ is used to manage call centers and help desks.

• A)salesforce automation
• B)eCRM
• C)survey management
• D)automated customer service

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Definitions:

N-SSATS

National Survey of Substance Abuse Treatment Services, which collects data on the location, characteristics, and use of alcohol and drug abuse treatment facilities.

Outpatient Levels

Degrees or types of medical or psychiatric care provided to patients who visit a healthcare facility but do not require admission to a hospital.

Quadrants of Care

A framework in health care that categorizes types of services provided into four parts to address the varying needs of patients.

Psychiatric Disorders

Mental health conditions characterized by alterations in thinking, mood, or behavior associated with distress or impaired functioning.