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In the Context of Customer Relationship Management (CRM)applications, Describe ECRM

question 14

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In the context of customer relationship management (CRM)applications, describe eCRM.


Definitions:

Active Verbal

Engaging in conversation with full attention and participation, often involving careful listening, responding, and asking questions.

Cognitive Jealousy

Thoughts about the loss of a partner, reflections on decreases in time spent with the partner, and analyses of behaviors or occurrences deemed suspicious.

Affective Jealousy

An emotional state stemming from fear of losing a valued relationship to a rival, often accompanied by feelings of insecurity, sadness, or anger.

Deep Yearning

refers to a profound desire or intense longing for something or someone.

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