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In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems.
Customer Satisfaction
The measure of how products or services provided by a company meet or exceed the expectations of its customers.
Performance Measurements
The process of assessing the efficiency, effectiveness, and productivity of an organization, employee, or process.
Metrics
Measurements or indicators used to gauge the performance or progress of certain activities or processes.
Perfect Order Rate
A metric that measures how many orders have been filled, delivered, and billed without error.
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