In the Precontemplation Stage of Behavior Change, the Best Action

question 18

Multiple Choice

In the precontemplation stage of behavior change, the best action to take is to:

• A)collect information and learn about your current behaviors
• B)write out a plan for change with specific actions to take
• C)commit to making a change and set a date to start
• D)persevere through any lapses that may occur
• E)perform the new behavior to determine whether you want to adopt it or not

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Definitions:

Internal Customer Audit

An evaluation process that focuses on examining and improving the services provided within an organization to its employees or departments treated as customers.

Customer Relationship Era

A business approach focusing on building long-term relationships with customers, emphasizing customer loyalty and retention over one-time sales.

High Expectations

The belief or anticipation that something will happen or be the case at a level above the norm or beyond the usual.

Societal Marketing

A marketing approach that considers not only the needs and wants of consumers but also the welfare of society and long-term environmental sustainability.