While Having a Discussion, Technician a Says That an Auto

question 20

Multiple Choice

While having a discussion, Technician A says that an auto parts specialist needs to have a basic knowledge of the operation of the vehicle. Technician B says that a parts person needs to have good customer relations and telephone skills. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

Recognize the impact of innovation on profits and the factors influencing this.

Calculate and understand the concept of the present value of future money.

Identify different views on competition and entrepreneurship in profit theories.

Relate the concept of usury laws to interest rates and their impact on borrowers and lenders.

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Definitions:

Qualification

The process of assessing whether a person or entity meets the specified requirements or criteria for a particular role, activity, or certification.

Purchase Commitment

An agreement or promise to buy a product or service at a specified time in the future.

Close Stage

The final phase in the sales process where a deal is confirmed, agreements are signed, and the sale is finalized.

Personal Selling Process

A series of steps a salesperson follows to persuade potential customers to buy a product or service, usually involving personalized interactions.