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Technician A and B are having a discussion about generic service manuals. Technician A says that generic manuals deal with mechanical repairs, like engines and transmissions. Technician B says that they are devoted to the areas of fuel, emissions, engine performance, and air conditioning. Who is correct?
Cognitive Dissonance
A psychological phenomenon where there is a feeling of discomfort caused by holding conflicting cognitions (e.g., beliefs, attitudes, or behaviors).
Self-Disclosure
Sharing one’s own private information with others.
Self-Concept
An understanding or perception of oneself, including one's attitudes, beliefs, and self-evaluation.
Ideal Self
The person one desires to be; an individual's conception of themselves in terms of their aspirations and goals.
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