While Having a Discussion, Technician a Says That Physical Damage

question 12

Multiple Choice

While having a discussion, Technician A says that physical damage to a shock is cause for replacement of that shock only. Technician B says that both shocks on that end of the vehicle should be replaced because shocks are always replaced in pairs. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

CRM Solution

A technology for managing all a company's relationships and interactions with current and potential customers to improve business relationships.

Redundancies

Extra components or functions within a system that are there specifically to back up the primary components in case of failure.

Inconsistencies

Discrepancies or lack of agreement in data, statements, or findings that may indicate errors or the need for further investigation.

CRM Operation

The activities and processes undertaken by an organization to manage and analyze its interactions with customers through the lifecycle, aiming to improve customer relationships.