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Before computer controls became commonplace on engines, how would you change a vehicle's ignition timing?
Vendor Quality
Vendor quality encompasses the ability of a supplier to deliver goods or services that meet the buyer's requirements, including the standards for materials, processes, and final product.
Prevention Cost
Costs incurred to prevent defects in products or services, including training, quality control, and equipment maintenance.
Internal Failure Cost
Costs associated with defects found before a product or service is delivered to the customer, such as scrap and rework expenses.
Value-Added Activity
An activity that is needed to meet customer requirements.
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