Edie Is Upset with Cletus Because He Made a Comment

question 57

Multiple Choice

Edie is upset with Cletus because he made a comment that she isn't as slim as she used to be. Edie shrieks at Cletus, "You jerk! You always disrespect me! And anyway, you're about twice the man I married!" According to the authors of your book, the mistake Edie made was all of the following EXCEPT:

• A) not expressing negative emotions appropriately.
• B) not using "I" language.
• C) criticizing Cletus instead of making a complaint.
• D) using appropriate communication techniques.

---

Definitions:

Slammed

In a business context, being overwhelmed or heavily criticized; in telecommunications, it refers to the unauthorized switch of a service provider.

Telephone Bill

A statement of charges for telecommunication services rendered during a billing period.

Legal Rights

Entitlements conferred upon individuals or entities by law, guaranteeing certain freedoms or protections.

Conforming Goods

Goods that are in accordance with the obligations under the contract.