What Is the First Step in Solving Any Plumbing Problem

question 12

Multiple Choice

What is the first step in solving any plumbing problem as a service technician?

• A)order replacement parts
• B)work up an invoice
• C)gather all facts from all involved parties
• D)inform customer how long the job will take

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Definitions:

Bypassing

A communication barrier where the same words or phrases are interpreted differently by different people, leading to misunderstandings.

Static Evaluation

The tendency to view people or situations as unchanging despite evidence to the contrary.

Polarization

The division into two sharply contrasting groups or sets of opinions or beliefs.

Referents

Objects, events, or concepts that words or phrases denote or stand for in communication.