What Is a Good Strategy for Dealing with a Customer

question 2

Multiple Choice

What is a good strategy for dealing with a customer who is upset or frustrated?

• A)pass them on to a supervisor
• B)refuse to back down
• C)be a good listener
• D)direct them to another business

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Definitions:

Language-Interdependence

The concept that the development of a second language is influenced by the skills of a first language.

Reinforcement-Behaviorist

In the reinforcement-behaviorist perspective, it is believed that behavior can be shaped by rewarding or punishing outcomes, guiding individuals towards specific behaviors.

Language

A system of communication used by a particular community or country, involving the use of words in a structured and conventional way.

Thought

A mental process involving the manipulation of information to form ideas, make decisions, solve problems, or engage in creative processes.