What Is a Good Strategy for Dealing with a Customer

question 2

Multiple Choice

What is a good strategy for dealing with a customer who is upset or frustrated?

• A)pass them on to a supervisor
• B)refuse to back down
• C)be a good listener
• D)direct them to another business

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Definitions:

Liabilities

Financial obligations or debts that a company owes to others, due for payment in the future.

Company's Risk

The exposure to potential financial losses or operational failures that a company faces.

Stockholders' Equity

The residual interest in the assets of a corporation after deducting its liabilities, representing ownership interest.

Total Revenues

The complete income received by a company from its fundamental operations, such as selling goods or offering services.