Case 1-1 Lucy Wants to Develop a Web Page to Display Her

question 71

Multiple Choice

Case 1-1
Lucy wants to develop a Web page to display her information. She wants to just start with a basic page that lists her accomplishments, her work history, and the different computer classes she has taken. She would like each section clearly identified

-Where will Lucy's information page be posted once she has created it?

• A) on a Web page
• B) on a LAN
• C) on a Web server
• D) on the W3C

---

Definitions:

Marketers

Professionals or companies involved in promoting, selling, and distributing a product or service to consumers.

Kano's Model

Kano's Model is a theory for product development and customer satisfaction that classifies customer preferences into five categories: Must-be, One-dimensional, Attractive, Indifferent, and Reverse, to prioritize features.

Customer Satisfaction

The measure of how well a company's products or services meet or exceed customer expectations.

Delighters

Features or elements of a product or service that exceed customer expectations, leading to high satisfaction and loyalty.