The Difference Between the Predicted Value of Y and the Observed

question 54

Multiple Choice

The difference between the predicted value of Y and the observed value is called the

• A)standard deviation.
• B)standard error of the mean.
• C)residual.
• D)factor score.

---

Definitions:

Service Gaps Model

A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.

Service Providers

Companies or individuals that offer services to others in exchange for payment.

Delivery Gap

The discrepancy between a company’s service quality specification and the actual service delivered to customers, often leading to customer dissatisfaction.

Communication Gap

A type of service gap; refers to the difference between the actual service provided to customers and the service that the firm’s promotion program promises.