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According to Rogers, experiences that threaten a person's self-concept often result in the person experiencing
New Passengers
Individuals who are utilizing a transportation service for the first time.
Bus Accidents
Incidents involving a collision or crash of a bus vehicle, leading to damage, injury, or loss of life.
Competitive Benchmarking
A process of comparing a company's products, services, or processes against those of its competitors to identify areas for improvement.
Internal Benchmarking
The process of comparing business processes and performance metrics to the best practices from within the same organization.
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