Anthony Classically Conditioned His Cat to Purr Whenever the Phone

question 18

Multiple Choice

Anthony classically conditioned his cat to purr whenever the phone rang. One day, the phone rang for nearly two hours straight when Anthony wasn't home, and the cat's conditioned purring response underwent extinction. Today, the response has spontaneously recovered, but if the conditioned purring response were to undergo extinction again, Anthony should expect that it will

• A)take less time to extinguish than it took for the original extinction.
• B)take more time to extinguish than it took for the original extinction.
• C)take the same amount of time to extinguish as it took for the original extinction.
• D)be impossible to extinguish the response now that spontaneous recovery has occurred.

Identify strategies to reduce delivery gaps including technology use and employee empowerment.

Assess the importance of employee empowerment in improving service quality.

Understand the significance of reliability and assurance in service settings.

Comprehend the concepts of instrumental and emotional support to enhance service delivery.

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Definitions:

Cash Outflow

Money going out of a business as a result of payments made to others, including expenses, investments, and loan repayments.

Cash Flows

The total amount of money being transferred into and out of a business, especially affecting liquidity.

Company Name

The official legal name under which a business operates and is registered under law.

QuickBooks

An accounting software package developed and marketed by Intuit, aimed at small and medium-sized businesses for managing payroll, inventory, sales, and other financial needs.