Data Collected on Consumer Demographics, Sales and Consumer Service Histories

question 86

Multiple Choice

Data collected on consumer demographics, sales and consumer service histories, and marketing preferences and consumer feedback can be easily accumulated through a _____ system and used to better understand consumers and provide personalized offerings to best serve their needs.

• A) customer relationship management (CRM)
• B) critical path project management (CPPM)
• C) corporate social responsibility (CSR)
• D) rational unified process (RUP)
• E) customer cognitive assessment (CCA)

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Definitions:

Negative Words

Words that carry a negative connotation, often used to express criticism, pessimism, or disappointment.

Negotiators

Individuals or parties involved in discussions aimed at reaching an agreement or resolving a dispute.

Channels

Means or pathways through which information, messages, or products are delivered or transmitted.

Negotiation Processes

A series of steps or strategic interactions aimed at reaching an agreement or resolving differences among parties.