In the Context of Customer Service, Which of the Following

question 13

Multiple Choice

In the context of customer service, which of the following statements is true of service enthusiasm?

• A) Service enthusiasm is a core component of the traditional sales process.
• B) Everyone who comes in contact with a customer should have same the service enthusiasm to generate its benefits.
• C) Salespeople must focus on closing a sale rather than monitoring and coordinating the people who interact with a customer.
• D) Sales enthusiasm helps minimize critical encounters with customers.
• E) Service enthusiasm does not require a service-minded corporate culture.

---

Definitions:

Biopsychosocial

An approach that examines the complex interactions between biological, psychological, and social factors and their effects on health and behavior.

Substance Abuse

The injurious or risky utilization of substances that affect mental processes, including alcohol and unlawful drugs.

Selective Attention

The cognitive process of focusing on one particular object or task in the environment while ignoring others.

Cocktail Party Effect

The ability of individuals to focus one's auditory attention on a specific source while filtering out a range of other stimuli, as at a noisy gathering.