The Three Dimensions of Customer Service Are

question 23

Multiple Choice

The three dimensions of customer service are:

• A) communication, product quality, and diligence.
• B) product quality, feedback, and service motivation.
• C) communication, resilience, and service motivation.
• D) product quality, customer experience, and communication.
• E) diligence, communication, and customer experience.

Discuss the consumer adoption process and the factors influencing the final purchase decision.

Describe the concept of product obsolescence and planned obsolescence strategies.

Understand the process of market testing and its importance in new product development.

Explain the pricing strategies during different stages of the product life cycle.

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Definitions:

Compensable Job Factor

Elements of a job that are considered when determining pay, such as skill level, effort, responsibility, and working conditions.

Internal Equity

In compensation refers to comparisons made by employees to other employees within the same organization.

Classification System

The classification system for job evaluation attempts to group sets of jobs together into clusters, which are often called grades.

Job Evaluation

The process of analyzing and assessing various jobs systematically to ascertain their relative worth in an organization.