When Handling Complaints from a Customer, a Salesperson Must

question 35

Multiple Choice

When handling complaints from a customer, a salesperson must:

• A) emphatically inform the customer what he or she cannot do.
• B) agree with the customer even if his or her expectations are unrealistic.
• C) avoid critical encounters.
• D) listen carefully and get the whole story.
• E) apply the practices of the traditional sales process.

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Definitions:

Realistic Mathematics Education

A pedagogical strategy focused on applying real-world problems and contexts to teach mathematics, enhancing understanding and motivation.

Real-world Problems

Practical or actual issues faced in everyday life, as opposed to theoretical or hypothetical scenarios.

Basic Operations

Fundamental mathematical processes, including addition, subtraction, multiplication, and division.

Drill and Practice

A teaching method that involves repeated exercises or activities to reinforce learning and skill acquisition.