Which of the Following Statements Is True of Service Enthusiasm

question 8

Multiple Choice

Which of the following statements is true of service enthusiasm?

• A) It helps build reputation.
• B) It is a core component of the traditional sales process.
• C) It helps minimize critical encounters with customers.
• D) It does not help generate profits.
• E) It does not require a service-minded corporate culture.

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Definitions:

Angry Messages

Messages that express frustration, disappointment, or displeasure.

Messages

Dispatches or notes exchanged between individuals or groups to convey information or sentiments.

Email

A method of exchanging digital messages across the Internet using specific addresses.

Congratulatory

Expressing praise, celebration, or congratulations for an achievement, success, or significant milestone.